We understand that plans change. You are allowed to cancel an order—but certain conditions apply:
Before the vendor has confirmed or started preparing your meal
Immediately after placing the order by calling our support team
If the order has already been confirmed or food is being prepared, cancellation may not be possible, and refund eligibility becomes limited.
Use the “Cancel Order” button on the app (if still available), or
Call us directly at 0554951660 / 0546451168
Note: Multiple last-minute cancellations may lead to account review or temporary restrictions to ensure fairness to vendors and riders.
