At Food GH, customer satisfaction is at the heart of what we do. While we work hard to ensure that your order reaches you in perfect condition, we understand that things may occasionally go wrong.
You were charged but didn’t receive your order
Your order was canceled by the vendor or rider before delivery
You received the wrong, incomplete, or spoiled order and provide proof within 24 hours
Email us at support@foodgh.com with:
Your name and phone number
Order number
A brief explanation and photo/video evidence (if applicable)
Once your request is verified, approved refunds will be processed within 5–10 business days via the original payment method (e.g., MTN Momo, Paystack, or bank transfer).
Please note: Refunds are not guaranteed once food has been prepared or delivered, unless the issue was caused by an error on our side.
